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Terms & Conditions

Please read these terms and conditions carefully before ordering. You should keep a copy of these terms and conditions for your future reference.

Information about us is a site operated by The Pretty Cake Cake Company  (“we”, “us”, or “our”). Our business address is The Pretty Cake Company, Lovedale, 38 Upper Crescent, Minster Lovell, Oxon, OX29 0RT.


On placing an order you will receive an e-mail or letter in writing from us acknowledging that we have received your order, outlining the details of the order and requesting payment of your non-refundable deposit (25% of the cost of the order or for wedding orders a minimum of £100, whichever is greater). Orders will not be classed as confirmed until the deposit has been received in cash or funds have cleared. Deposits will be deductible from your final balance.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail or letter in writing. We will request that you sign an order form agreeing that the details of the cake are correct.

Price and Payment

The price of each cake will be as quoted at the time that your order is accepted (except in cases of obvious error) and these prices include delivery and set-up costs. For all orders, full payment is due at least one month before the agreed delivery or collection date. Payments should be made by bank transfer.

Prices are liable to change at any time, but any changes will not affect orders which we have already accepted.

Designs and Specifications

Designs and specifications will be agreed with you in writing upon acceptance of your order. You may change your specifications at any time by written agreement with us and upon payment of any additional costs that may be notified to you.

Whilst we will do out best to meet your requirements, please note that designs may vary slightly from those agreed and exact colour matches cannot be guaranteed.

Cake Design Service

If you would like to take advantage of our cake design service, we will be happy to discuss your requirements with you and provide a quote. A quote for a bespoke wedding cake will lapse if it is not accepted by you within 14 days.

Dietary Requirements and Food Allergies

We are happy to accommodate special dietary requirements and will be pleased to discuss these with you. Please note however that all our cakes are produced in an environment where nuts, nut products, wheat, gluten products and dairy products are present. Every effort will be made to eliminate the risk of cross contamination, however this cannot be guaranteed. Should you be aware of any guest with a food allergy, it is your responsibility to inform the guest of this risk and The Pretty Cake Company cannot be held liable for any ill-effects.

Set-up, Delivery and Collection

Delivery will be subject to a delivery charge (45p/mile including the return journey). We will deliver and set-up your cake at the venue notified to us in your order, or to such other place that has been agreed with us in writing.  We offer a free set-up service, however only when the order is entirely the work of The Pretty Cake Company. In certain cases (e.g. the arrangement of fresh flowers) a set-up charge may apply but we regret we are unable to handle the edible produce from any other company.

Cake stands hired by the client should be returned within 2 days of the event (unless specified differently). The Pretty Cake Company can collect the stand after the event but that will be subject to a pre-arranged collection charge (minimum £20).

Please let us know if you wish to collect your cake from our business address, so that we can arrange for it to be packaged securely and ready for you to take away.

You will be asked to sign a confirmation form upon collection or delivery and/or set-up of the cake. Please note that we cannot be held liable for any damage made to the cake after this time, for example due to transportation, inadequate placing or storage after delivery.

Cake Storage and Serving Advice

In order to keep your cake in a perfect condition it must be stored out of sunlight, at room temperature, on a sturdy and supportive surface and out of reach of children and pets. Unless notified otherwise, the cakes should not be refrigerated prior to cutting or serving. Stacked cakes will be supported by dowel rods which should be carefully removed prior to serving. Some elements of your cake may not be edible i.e. diamante trimming, crystal decorations, floristry wires, polystyrene dummies and polystyrene flower cone centres. These elements will be highlighted on your confirmation form. It is your sole responsibility to ensure that all inedible items are removed from the cake prior to serving and we cannot accept any liability in that respect. It is also advisable to inform the persons responsible for cutting and serving the cake, the number of guests the cake is intended to serve. Cake sizes are calculated very carefully to ensure the overall size is adequate, therefore we cannot be held responsible for portion number errors upon serving. The cake is made for consumption on the date of the occasion.

Cancellation and Refunds

You may cancel your order by notice in writing to us at any time up to 3 months before the agreed delivery or collection date and you will receive a refund of any monies paid, less the non-refundable deposit. The non-refundable deposit cannot be transferred to another order.

We will refund any money due to you as soon as possible and, in any case, within 30 days originally used by you to pay for your purchase and using the same method of your original payment.

If you cancel your order less than 3 months before the agreed delivery or collection date, you may be liable to pay the full quoted price, depending on works done, and this will become immediately due for payment.

Our Liability

Our liability to you is strictly limited to the price of the cake and we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


All notices given by you to us must be given in writing to The Pretty Cake Company, Lovedale, 38 Upper Crescent, Minster Lovell, Oxon, OX29 0RT or at This email address is being protected from spambots. You need JavaScript enabled to view it..

We may give notice to you at either the e-mail or postal address you provide to us when placing your order or alternatively by posting notices on our website. You agree to all methods of communication.

Notice will be deemed received and properly served immediately 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

Events Outside our Control

We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission, severe weather conditions or accident beyond our reasonable control. These include those events that fall under the food hygiene regulations outlined by the Food Standards Agency.

Privacy Policy

Please view our Privacy Policy.

Third Party Rights

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Entire Agreement

These terms and conditions together with the order form, delivery details and contact details, set out the whole of our agreement relating to the supply of a cake to you.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you place your order with us unless we notify you of a change to these terms and conditions and you do not reject the changes within 7 days of their notification.

Law and Jurisdiction

These terms and conditions will be governed by English law and any dispute arising from them shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Samantha is one of the most professional and caring people I met during my wedding planning. Nothing was too much for her and she was so incredibly helpful and passionate. I really would recommend her to any bride and groom to be. I’m so pleased I chose The Pretty Cake Company and was completely thrilled with my beautiful cake, and all my guests commented on how beautiful it was and how delicious is tasted.